Breastmilk Cooler Bag Warranty

Warranty Information

The Jax 2020 Breastmilk Cooler Bag comes with a warranty to ensure the customer gets a quality cooler bag! Registration of your warranty on the website must be done before submitting a warranty repair request via email. This 2 year warranty is only valid to the original owner that purchased the bag, providing protection against defects in materials or workmanship under normal recreational use. The warranty begins the day of purchase and expires two years after the purchase date.

Jax 2020 offers a Limited 2 Year Warranty on the Liner and Top Zipper of our coolers. We are happy to repair your cooler if it meets the following criteria:

* Clean: We should be willing to touch your cooler without having to wear gloves

* Dry: Coolers that are shipped and arrived wet will delay the process

* Exterior has no major wear and tear (Based on our discretion)

If we are unable to repair your cooler we will offer you a discount on a new cooler. (See Cooler Replacement process below)

Our Guarantee Covers:

* The Liner: If the cooler leaks because of manufacture defect, we will repair or replace the liner.

Please note that coolers damaged by crushed cans, bottle caps, animals, dry ice, glass, or other uses are not covered by our warranty.

* The Zipper: If the zipper has a manufacture defect or stops working after normal use due to defect, interfering with the zipper function, we will replace or repair the zipper as necessary.

Our Guarantee Does NOT Cover:

Damage caused from non-intended uses or purposeful damage. Damage caused from placing the bag in the washing machine or dishwasher

*Note: Our Cooler Bag is NOT Washing Machine Safe. All Cooler Bags should be spot cleaned with dish detergent or carpet/upholstery cleaners that do not include bleach or other harsh substances.


(1) *First* You must email us at, title the Subject: "Warranty," and explain your problem. We will respond to you within 2-4 business days.

(2) You will receive a confirmation response to your email request for repair, indicating that you are eligible under the limited warranty. If you are returning your cooler for repairs, you must include $5.00 (per cooler) if the cooler is over a year old. If you bought your cooler less than a year ago, do not send $5.00 dollars (but please tell us that the cooler is less than a year old).

Please note that repairs will take about 4-5 weeks.

* Make sure cooler meets our repair criteria.

* Place $5.00 cash or a check made to Jax 2020 inside the cooler if your cooler is over one year old.

* Include a note with your name, return address, and phone number and reason for repair (liner or zipper)

* Send the cooler to:

Jax 2020

ATTN: Repairs

P.O. Box 254

Chattahoochee, FL 32324

*Note: For repairs, you pay to ship the item to Jax 2020, and we pay to ship it back to you.


We will take 20% off the price of the new cooler if your cooler is too damaged or dirty to repair.

(1) First, email us with your problem.

(2) Cut out a small piece of the cooler liner and mail it back to us at:

Jax 2020

ATTN: Replacement

P.O. Box 254

Chattahoochee, FL 32324

Please include your Name, Address, Phone Number, Email address, and let us know if you would rather us email or call you with your coupon code. Your coupon code will be redeemable over the phone or online.